BRAKEPOINT – REFUND POLICY

Last Updated: 21/02/2026

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1. Subscription Services

BrakePoint operates on a subscription model.

Paid plans are billed:

• Monthly or

• Annually

Subscriptions renew automatically unless cancelled.

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2. Refund Eligibility

Because BrakePoint is a digital SaaS platform:

• Payments are generally non-refundable once the billing period has started.

• No partial refunds are provided for unused time.

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3. Cooling-Off Period (UK Consumer Law)

If you are an individual consumer (not acting as a business):

Under UK Consumer Contracts Regulations, you may have a 14-day cooling-off period.

However:

By subscribing and accessing the Platform immediately, you acknowledge that:

• Digital services begin instantly

• You may lose your right to cancel once full performance has begun

If you request cancellation within 14 days and have not materially used the service, we may offer a discretionary refund.

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4. Failed Payments

If payment fails:

• Your account may be downgraded

• Access to premium features may be suspended

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5. Exceptional Circumstances

We may offer refunds at our discretion in cases of:

• Duplicate charges

• Billing errors

• Platform-wide service failure

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6. Enterprise Agreements

Enterprise customers may have separate refund or termination terms defined in written agreements.